About Private Test Mesh Error

I retrieved a mesh, but often get an “Error retrieving your meshes” message and can’t see it when I need it.
“My Meshes” can be opened once, but after a few seconds, “Error retrieving your meshes” appears and “My Meshes” cannot be seen.
How can I fix the “Error retrieving your meshes”?

Hello Noriko,

We were able to reproduce the error message you saw and are currently investigating the cause. In the meantime, could you please provide us with the mesh ID of your scan so we can verify it’s available on the server side?

We appreciate your patience and will update you here as soon as we find a solution. Thank you!

Hello Stacy

Thank you for contacting us.

Here is the Scan Mesh ID.

Thank you very much.

Hello Noriko,

Thank you for your patience.

Our internal team has identified and resolved the issue causing the error message. You should now be able to view your meshes on your developer portal without any errors.

Please let us know if you are still having trouble regarding this issue. Thank you!

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