Lightship VPS in Russia (scan apps, and support)

I'm Stuck
1

Include the following details (edit as applicable):

  • Issue category: Lightship Maps / Semantic Segmentation / Multiplayer / Real-time Mapping-Depth / ARDK Documentation / Unity Example Package / Sample App aka ‘AR Voyage’ / ARDK Virtual Studio Tools / Developer Tools / Networking / VPS / Scanning Framework
  • Device type & OS version: Android / iOS / Other Ex. iPhone 8+ on iOS 13
  • Host machine & OS version: Mac / Windows / Linux / Other Ex. Mac on Big Sur x.x
  • Issue Environment : Unity Remote / Unity Mock / On Device / Dev Portal
  • Xcode version:
  • ARDK version:
  • Unity version:

Description of the issue:
Hello! I would like to use ARDK to develop a children’s game working in a limited area in the city of Kazan, Russia. So far I am trying to understand Geospatial browser.
Can you please tell me if Lightship ARDK and VPS services work in Russia? is it supported? Does the sales department respond to emails from Russia?
The reason why I ask: 1. It’s already been a week since I wrote to the sales department about detailing the cost of services. I have been waiting a week for a reply, there is no information whether they have accepted my request or not. 2. Scaniverse app on android is not supported. Only Wayfarer app on iOS works - but it is also full of bugs and I can’t even make a test scan until now because of the bug that every test scan of mine wants to become public.

I just want to create a working kids game. Of course payment when reaching any thresholds will be made by foreign services, not Russian. So I have a reasonable question - can I count on support from Niantic?

2

Hi ayaz,

Unfortunately, Niantic products are not available for use in Russia, and we are unable to provide support for users located in this region.

Kind regards,
Maverick L.

3

Hi Maverick! I just want to clarify. So any product created on the territory of Russia, including points with VPS - will not work on this territory?

I have points that I registered on Geospatial Browser, and I would like to bring them to VPS. Will they also not work and will not pass the review (they are still on review actually)? I just need to make sure. Of course I can pay for and release the game under the flag of another country, but I’m wondering how VPS and registration of new points will work here in Russia.

4

Hi ayaz,

That is correct. We’re always looking at new markets we can bring Lightship into but at this time it’s unavailable in your region.

Kind regards,
Maverick L.