Include the following details (edit as applicable):
Description of the issue:
I don’t have access to my own meshes. Got them on my iPad, uploaded, no acces. Any ideas?
Hello Sonja,
Could you please try viewing your meshes from a different browser? If that doesn’t work, you could also try viewing your meshes in an incognito window.
Did the meshes’ uploads show as ‘Complete’ in the Wayfarer app? Please note that it may take up to 4 hours for your private meshes to appear in your developer portal. More information can be found in the Creating Private VPS Locations section of the documentation.
If you could please share some screenshots of what you’re seeing, that would help us investigate the issue further. Thank you!
The different browser didn’t solve the problem and it’s been like this since yesterday. The upload was completed and it seemed all green & good. The app is on my iPad, the meshes are from a while ago. Hope this helps.
Hello Sonja,
Thank you for your response!
We are still investigating this issue, but I’d like to clarify a few things to make sure I understand the issue correctly.
Could you also please provide us with the email address you used to create your Lightship developer account and the Mesh ID’s if you have them available? This information will help us resolve the issue as quickly as possible. Thank you!
Hello Sonja,
Thank you for your patience!
After checking with the team, the reason that your meshes are not showing in your developer portal is because they are marked as ‘public.’ Only private meshes will show in your portal, so could you please try creating another scan and marking it as ‘private?’
Private scans will show as ‘processing’ in your dev portal once they’ve been uploaded, and they should be processed within 4 hours. Please try uploading a private scan and let me know if you are continuing to have issues. Thank you!
