VPS Test Scan process is not finished even after 5 hours

I'm Stuck
1
  • Issue category: VPS / Scanning Framework
  • Device type & OS version: iOS
  • Issue Environment : Wayfarer app : 3.2.0.0a46c90

I scanned a spot I want to use on the VPS and uploaded it as a Test Scan from the Wayfarer app, but the process is not finished after 5 hours.

  • Location Title : 3db4b942334441ee9f2b12652bf2504e.107

I have uploaded several more test scans since then, all of which completed processing within an hour. Only the test scan in question remains “in process”. I am concerned that the internal process may have been canceled.
Is this normal? Or, if it is not normal, from whom should I contact for a solution?
Thank you in advance.

2

Hello Makoto,

We looked into your Test scan, but it appears that the file is corrupt. This can happen on rare occurrence, and we are unfortunately unable to recover or otherwise process this file. I apologize for the inconvenience, but could please take a new scan and submit it again? Please reach out to us again if you are experiencing processing issues with this new scan as well. We appreciate your understanding.

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Hello Stacy,

Thank you very much for your response.
I see that the file is corrupted.

I will try to run the scan again; I guess I will have to be very careful as I can only upload 10 scans per week. :+1:

Many thanks for your help! :slight_smile:

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